returns / exchanges

30-DAY RETURN POLICY

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You'll also need the receipt or proof of purchase.

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TO START A RETURN

 

You can contact us at customerservice@braap.us. If your return and/or refund is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected. You can always contact us for any return questions at customerservice@braap.us.

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DAMAGES & ISSUES

 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards. 

 

EXCHANGES

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. As above, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not.

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REFUNDS - CREDIT CARDS, APPLE, GOOGLE PAY PURCHASES

 

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@braap.us.

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REFUNDS - AFFIRM PURCHASES

 

Upon refund approval, you’ll be refunded less Affirm processing charges (typically 10% of total purchase including shipping and tax if applicable) within 10 business days. Please remember it can take some time for Affirm to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@braap.us.